Technology should make life easier, not more stressful. I offer friendly, one-on-one tech help for older adults across eastern Connecticut, explained in plain English with all the patience you need. No question is too small and nothing is ever "obvious."
Whether it's learning something new or making sure your computer is safe, I'll sit down with you and work through it together, step by step.
Want to video call the grandkids, send photos, use email confidently, or finally understand your smartphone? I'll teach you at your pace, repeat things as many times as you like, and leave you with simple written steps you can follow later on your own.
Online scams target older adults every single day. I'll set up your computer and phone with protections that block the worst of it, show you exactly what fake virus warnings and "grandchild in trouble" scams look like, and give you a simple rule of thumb for staying safe. If you'd like a head start, read why that virus warning on your screen is a scam.
I'll set up your computer, tablet, or printer so everything is easy to find and hard to break. Big clear icons, the programs you actually use, automatic updates handled, and the confusing stuff tucked out of the way.
Once we've worked together, you're never on your own. When something new pops up or you just can't remember how to do that one thing again, send a message and I'll get you sorted. Family members are always welcome to reach out on a parent's behalf too.
A lot of people arrive here slightly apologetic, as though not knowing how something works is a personal failing. It is not. These devices change every year, the instructions assume you already understand them, and the people who built them have never watched someone learn from scratch. If you have been made to feel silly by a help desk, that says something about the help desk.
So there is no rushing here and no jargon. We go at whatever pace suits you, we go over things again if you would like, and I write the steps down on paper so you have them next week when I am not standing there. Bring any question at all. The one people apologize for most is usually the one I get asked most.
Sessions happen at your home, or over the internet while we talk on the phone if that is easier. Family members are welcome to arrange one on a parent's behalf, or to sit in. And if the worry is scams in particular, scam prevention covers the protections I put in place and the handful of rules that catch nearly all of it.
A lot of "tech support" makes people feel silly for asking. That's the opposite of how I work.
You or a family member sends a message about what you'd like help with. I'll suggest a plan and we'll book a time that suits you.
At your home or remotely, we go through it step by step, at your pace. Ask anything, as many times as you like. That's what I'm there for.
You get simple written steps to keep, a safer computer, and someone local you can always message when something new comes up.
Book a visit for yourself, or set one up for a parent or grandparent. I'd genuinely love to help.